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Privacy
Policy

At Mariners Pest Control, we value your privacy. This policy explains how we collect, use, and protect your information when you use our website or submit a request via our lead forms.

1. Information We Collect

 

We collect information that you voluntarily provide to us, including:

  • Contact Information: Name, phone number, email address, and service address.

  • Service Details: Information regarding the type of pest issues you are experiencing.

  • Usage Data: IP address and browsing behavior via cookies to improve our website experience.

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2. How We Use Your Information

 

We use the information we collect to:

  • Provide you with free estimates and pest control services.

  • Contact you regarding your service requests via phone, text, or email.

  • Improve our marketing efforts and website functionality.

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3. Data Protection & Sharing

 

We do not sell, rent, or lease your personal information to third parties. Your data is only shared with:

  • Service Providers: Trusted partners who assist in our business operations (e.g., our scheduling software or Google Ads for lead processing).

  • Legal Requirements: If required by law or to protect the safety of our customers and staff.

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4. California Privacy Rights (CCPA)

 

As a California-based business, we comply with the California Consumer Privacy Act. You have the right to:

  • Request a copy of the data we have collected about you.

  • Request that we delete your personal information.

  • Opt-out of any future marketing communications.

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5. Google Lead Forms & Third-Party Links

 

Our website and ads may use Google Lead Forms to collect information. This data is handled securely and is used specifically to fulfill your request for pest control services. Our site may also contain links to third-party sites; we are not responsible for their privacy practices.

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6. Phone Calls, Text Messages, and Consent

When you provide your phone number to Mariner’s Pest Control, including through our website, phone calls, online forms, Google Lead Forms, advertisements, or other service request channels, you authorize us to contact you regarding your inquiry, estimate request, appointment, service, account, or related pest control needs.

We may contact you by:

  • Live phone call

  • Text message

  • Voicemail

  • Email

  • Automated dialing technology, where permitted by law

  • Prerecorded or artificial voice messages, where permitted by law

Communications may include service-related messages, appointment confirmations, scheduling updates, estimate follow-ups, customer service communications, and, where permitted, promotional or marketing messages.

Consent to Receive Calls and Text Messages

By submitting your phone number, you consent to receive calls and text messages from Mariner’s Pest Control at the number you provide. This consent applies even if your number is listed on a federal, state, or internal do-not-call list, to the extent permitted by law.

Consent is not a condition of purchasing any goods or services. Message and data rates may apply. Message frequency may vary.

For marketing or promotional calls and texts, we will seek consent where required by applicable law, including the federal Telephone Consumer Protection Act. The FCC has stated that the TCPA generally requires prior express consent for robocalls and robotexts, subject to certain exceptions.  

Service-Related Messages

Some calls or text messages may be transactional or service-related. These may include:

  • Confirming that we received your request

  • Scheduling or rescheduling an appointment

  • Sending appointment reminders

  • Notifying you that a technician is on the way

  • Following up about an estimate or service visit

  • Responding to your questions

  • Providing billing, account, or customer service information

Opting out of marketing messages does not necessarily stop non-marketing service communications that are reasonably necessary to provide services you requested.

Marketing Messages

With your consent, we may send marketing or promotional communications by phone or text. These may include special offers, seasonal pest control reminders, service recommendations, or follow-up promotions.

We do not sell your phone number for money. However, if we use advertising, analytics, or lead-processing tools, certain data-sharing activities may be considered “sharing” under California privacy law. California residents may have the right to opt out of the sale or sharing of personal information where applicable. The California Attorney General describes this right as including the ability to request that businesses stop selling or sharing personal information, including through certain advertising-related disclosures.  

How to Opt Out of Text Messages

You may opt out of marketing text messages at any time.

To stop receiving text messages, you may reply:

STOP, END, CANCEL, QUIT, UNSUBSCRIBE, or OPT OUT

After you opt out, we may send one final confirmation message confirming that your opt-out request has been processed.

You may also contact us directly using the information in the Contact Us section below.

How to Opt Out of Phone Calls

You may ask us not to call you for marketing purposes by:

  • Telling us during a phone call

  • Leaving us a voicemail

  • Emailing us

  • Contacting us through our website

  • Sending a written request

  • Using any other reasonable method that clearly communicates your request

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